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Help Center

You cannot "cash out." PlayRivers4Fun is a play-for-fun social casino and not real-money gambling. All games are played for entertainment purposes only.

Some games require that you have third-party cookies enabled on your mobile device (not blocked). Otherwise, you will get an error when you attempt to open the game or it won't load at all. The way to enable third-party cookies differs from browser-to-browser. However, this is typically a browser setting and not a system setting. This article may help you in this regard. It's also possible on the new IOS systems that you need to enable cross-site tracking for the games to function.

There may be other reasons why a game isn't loading, but this should be your first action to try.

Although this is a play-for-fun casino, we require users be 21 years of age to play. The information you give helps us verify your age. If we have future contests, you won’t need to confirm your information twice.

A Store Code will give you additional credits or items when you purchase a Virtual Credits package from the VC$ Store. In the VC$ Store, you can enter your Store Code in the appropriate field, and the bonus will be awarded after the purchase.

A Bonus Code will give you a free item or Virtual Credits. You redeem this in the 'My Account' drop-down menu in the field marked 'Enter Bonus Code'. No purchase is necessary to claim this code.

Every 4 hours, you can collect Virtual Credits from ‘MY ACCOUNT’ after you log in. Once a day, you can also collect a special Daily Bonus which can yield more credits. If you run out of Virtual Credits at any point and still want to play as you wait for your next bonus refill, you can purchase credits from our cashier in the VC$ Store menu.

No, you will play the games through the device’s web browser, which will likely be Chrome or Safari. You can add the site’s icon to your Home Screen to give you quick, app-like access. This should give you an even better experience.

To add the icon to the home screen of your IOS device.

1. Open PlayRivers4Fun in your Safari browser (you may be there now)

2. Tap the Share icon (Up arrow in a box) in your browser menu

3. Tap the "ADD TO HOME SCREEN" button

4. Confirm

5. A PlayRivers4Fun icon will be added to your home screen for quick access!


In the real world, nothing. For the purposes of PlayRivers4Fun gameplay, 1 Virtual Credit (VC$) is displayed as $1.00 in order to provide a fun and familiar game experience. However, please keep in mind that Virtual Credits have no real-world value, and only allow for play on the PlayRivers4Fun site. Virtual Credits can never be redeemed for real money, products, prizes, or any other items of monetary value on the PlayRivers4Fun site, from Rivers Casino Des Plaines, or from any other party. You also may not purchase, sell, or exchange Virtual Credits outside of the PlayRivers4Fun site.

Virtual Credits purchased or won do not have an expiration date. As long as you have an active account, you will be able to use your virtual credits for play on PlayRivers4Fun.

Check out our promotions section for details on free daily Virtual Credits. If that’s not enough, you can purchase additional Virtual Credits at the VC$ Store tab on the site using your credit card or an electronic check.

We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS Credit cards, Debit cards, and Pre-paid cards. We can also make transactions through PayPal.

You can also purchase directly from your bank account using online banking.

If you are having trouble with your purchase, please make sure your billing information matches the information on your account. Also, double check your account numbers, and CVV numbers to ensure accuracy. If you are still unable to purchase credits, please email us at playrivers4fun@rushstreetinteractive.com.

A Store Code is a sting of numbers and letters that can give you additional credits during a Virtual Credits purchase. Simply enter your Store Code in the Store Code field when you're buying credits. You will see green letters that tell you that your Store Code is valid. After you make the transaction, you will be notified that additional Virtual Credits have been added to your account.

If you don't have a valid payment method on file, you will need to enter this before the Store Code will validate. You may need to re-enter the Store Code for it to re-check your eligibility to use the code.

Store Codes are often sent through PlayRivers4Fun emails, appear in Chat Rooms or are listed in your opening pop-up. They typically expire after a certain period of time.

CVV exampleThe CVV number is an added security number located on your card. For MasterCard, Visa, and Discover, this 3 digit number is located on the back of the card. For American Express, this number is a 4 digit number on the front of your card.

Virtual Credits are for play on the PlayRivers4Fun site only. Virtual Credits can never be redeemed for real money, products, prizes, or any other items of monetary value on the PlayRivers4Fun site, from Rivers Casino Des Plaines, or from any other party. You also may not purchase, sell, or exchange Virtual Credits outside of the PlayRivers4Fun site.

Virtual Credits are for play on the PlayRivers4Fun site only. Virtual Credits can never be redeemed for real money, products, prizes, or any other items of monetary value on the PlayRivers4Fun site, from Rivers Casino Des Plaines, or from any other party. You also may not purchase, sell, or exchange Virtual Credits outside of the PlayRivers4Fun site.

You can view all your previous purchases under the "My Account" page "Statements" tab when you log in.

Virtual Credits won through PlayRivers4Fun promotions or purchased are not transferable to or shareable with other players.

All of your Credit Card information and Bank information used to purchase Virtual Credits are never stored on our servers. All transactions are Safe and Secure using trusted and experienced third party payment processors. You can buy credits and play our games with the comfort of knowing that all your information is completely safe.

Sometimes a signal can be lost, or a communication between your computer and our servers can take too long. This will pop up an error message. If this happens to you, make sure you entered your payment data correctly and retry to purchase a VC$ package. If the problem re-occurs, please email us at playrivers4fun@rushstreetinteractive.com for further assistance.

Please e-mail Player Support with your name and address asking to have your e-mail address updated for your account. We will update your e-mail in our systems, and will reply when this is complete. You will then be able to Login with your new e-mail address.

If you have forgotten your screen name, keep in mind that you may log in using your registered e-mail address instead. If you cannot remember either one, you will need to reach out to Player Support for assistance.

If you need to reset your password, you will need to handle this manually as Player Support does not have access to sensitive information such as passwords.

  1. To begin, click on the Log In screen at the top-right of the page.
  2. Once there, you will need to click Reset Password, which is found in the middle of the log in screen at the right-hand side
  3. Enter your e-mail address or screen name in the Reset Password field on the screen that opens.
  4. You will need to look in your inbox for a message from PlayRivers4Fun with the subject 'Reset Password Request'. Please note that you may need to check your Spam folder.
  5. Open the e-mail and look for the 'Reset My Password' button. If the e-mail has been sent to your Spam folder, you may need to move it to your Inbox or mark it as not Spam before any buttons become visible.
  6. You will need to look in your inbox for a message from PlayRivers4Fun with the subject 'Reset Password Request'. Please note that you may need to check your Spam folder.
  7. To finalize your request, you will be prompted to answer your security question.
  8. Simply click submit and you will be notified that your request was successful. You may now use your new password to log in and play!

Unfortunately, we could not initially verify the information you provided. Let’s try to fix it:

  1. Double check the information to make sure you’ve entered it correctly.
  2. Make sure you provided your name exactly as it appears on your driver’s license or main form of government issued identification.
  3. If you recently moved or changed your name, try using your old address or name.
  4. Still having trouble? Come visit us at Rivers Casino Des Plaines with your valid government-issued ID. We will verify your identification on site and issue you a Rush Rewards card. Rivers Casino Des Plaines Casino is located at 3000 S. River Road Des Plaines, IL 60018.

A Rush Rewards card will allow us to pre-verify your identity and to automatically fill in information for you during the PlayRivers4Fun registration process. Rush Rewards members also receive additional credits daily and have access to exclusive content.

You can get a new PIN by visiting Rivers Casino Des Plaines located at 3000 S. River Road Des Plaines, IL 60018. Just go to the Rush Rewards desk, and we will reset your PIN.

In the meantime, you can still register for a PlayRivers4Fun account by filling in your details during the registration process. Once we verify your identity during registration, you can start playing right away. Once you replace your Rush Rewards card, you can easily jump online and link the card to your account through the account tab after you log in. 

You can get a new card by visiting Rivers Casino Des Plaines located at 3000 S. River Road Des Plaines, IL 60018. Just go to the Rush Rewards desk for assistance.

In the meantime, you can still register for a PlayRivers4Fun account by filling in your details during the registration process. Once we verify your identity, you can start playing right away. Once you replace your Rush Rewards card, you can easily jump online and link the card to your account through the account tab after you log in. 

You can play from anywhere in the US!

Illinois regulations require that we verify you are over 21 and meet all other criteria to play any games on the PlayRivers4Fun site. We take steps to ensure security of all information you submit.

Your screen name is used to announce your position on our Leaderboards and your presence on our Big Win bulletin or chat rooms. Your screen name does not need to be your real name – have some fun with it!

If you are seeing your email and password information prefilled when you login, please check your browser settings. Each browser has its own settings that can be turned on or off in order to keep your login information safe and hidden. For more information on how to disable autofill, please see https://support.iclasspro.com/hc/en-us/articles/218569268-How-to-Disable-and-Clear-AutoFill-Info-in-your-Browser.

The Rewards Center is a special area found in 'My Account' where you can redeem Play Points for items. These items generally give you Virtual Credits when you redeem them.

Play Points are PlayRivers4Fun exclusive comps you earn with every spin. With every spin, a small percentage of your wager is added to your Play Points pool. Play Points can only be redeemed for Rewards Center items.

You'll find all items purchased in the Rewards Center in your 'My Account' menu. You will click the name of the item there, and your reward game will initiate.

Play Points packages are not individually for sale. There may be special promotions where Play Points or Rewards Center items are included with a Virtual Credits package.

Virtual Credits that are won when playing the daily free prize game are automatically added to your account balance and are available for play immediately.

It is our way of saying “Thanks for playing at Rivers Casino Des Plaines!” A Rush Rewards card is a free loyalty card issued by Rivers Casino Des Plaines that rewards you with free play, food offers, promotional drawings, and many other exclusive offers. The more points you earn, the more casino rewards you receive! The card allows you to earn loyalty points when you visit Rivers Casino Des Plaines at 3000 S. River Road Des Plaines, IL 60018. In addition, you will use your Rush Rewards card to redeem certain prizes that you win by playing the daily free game on the PlayRivers4Fun site.

You can get a new card by visiting Rivers Casino Des Plaines located at 3000 S. River Road Des Plaines, IL 60018. Just go to the Rush Rewards desk for assistance.

In the meantime, you can still register for a PlayRivers4Fun account by filling in your details during the registration process. Once we verify your identity, you can start playing right away. Once you replace your Rush Rewards card, you can jump online and link the card to your account through the account tab after you log in. Or, you can even have the Rush Rewards agent link your card at the Rivers Casino Des Plaines Rush Rewards desk.

You can get a new PIN by visiting Rivers Casino Des Plaines located at 3000 S. River Road Des Plaines, IL 60018. Just go to the Rush Rewards desk and a Player Service Agent will reset your PIN. Just bring a valid ID, which includes one of the following: driver’s license, state issued non-driver’s license, military ID or passport. The form of ID you choose must not be expired.

In the meantime, you can still register for a PlayRivers4Fun account by filling in your details during the registration process. Once we verify your identity during registration, you can start playing right away. Once you replace your Rush Rewards card, you can jump online and link the card to your account through the account tab after you log in. Or, you can even have the Rush Rewards agent link your card at the Rivers Casino Des Plaines Rush Rewards desk.

The first time you play a game, it may take a little bit of time for all the assets to be cached on your device or computer. Our games are housed by remote game servers that live outside of the PlayRivers4Fun site. The speed of game load and connectivity is sometimes related to their operations. If you're having trouble getting games to load, or the experience is too slow, please contact support.

Not all, but a large number of them are the same titles you will find in casinos. Others are high-quality games made primarily for online real-money casinos. We let you spin free-to-play social versions of these games at PlayRivers4Fun. The theoretical probability of winning (RPT) for our games is very similar to what you would find in casinos.

Each game has its own pay table describing the bonus requirements. Typically, non-progressive slot games do not require MAX bet to trigger a bonus round. Please see each individual game rules for details.

Open chat - Chat bubbleClick the arrow on the right side of the screen to expand the chat. Then type your text next to the chat bubble located on the top right of the game screen while you are playing. When you press enter or the chat bubble icon, the text will appear in the chat below.

If you are unable to open the chat room for any reason, please contact our Player Support team by emailing us at playrivers4fun@rushstreetinteractive.com for further assistance.

Sometimes a signal can be lost, or a communication between your computer and our servers can take too long. This will pop up an error message and prevent you from chatting. If this happens to you, try to log out and back in again. If this continues to happen, please email us at playrivers4fun@rushstreetinteractive.com for further assistance.

Sometimes a signal can be lost, or a communication between your computer and our servers can take too long. This will pop up an error message. If this happens to you, retry your action or try to log out and back in again. If this continues to happen, please email us at playrivers4fun@rushstreetinteractive.com for further assistance.

You can play PlayRivers4Fun on the following devices:

  • Desktop computers with the following browsers or newer. Chrome 27+, Safari 7+ and Firefox 29+. Internet Explorer and Edge are not recommended.
  • Mobiles and tablets with Android 5.0+ and iOS 9+
You may also need to enable Flash in order to play some content on desktop computers. This module will appear in the games list if you don't have Flash enabled.

We use the browser storage to maintain your session safely while you switch pages and automatically log you out after a specific period to keep your account safe in case you forgot to log out yourself.

If you received an error about the cookies being disabled CLICK HERE for a helpful link that guides you on how to re-enable the feature in your browser.

If you are using Safari on Mac or any browser on iOS, make sure you are not browsing in Private / Incognito mode.

Your account has been locked from performing certain actions possibly due to security reasons. If this happens to you, please email us at playrivers4fun@rushstreetinteractive.com for further assistance.

Some phones become locked in portrait mode (up and down). In order to play our games, you must unlock this setting on your phone so that you can turn your device to landscape mode (side to side).

These links are a good resource to help you do it for any device:

This display issue can be resolved by turning your device to portrait mode (up and down) and then back to landscape mode (left to right).

More details are available in our Privacy Policy